Privacy Policy

Effective Date: 2025-10-01

SilentLink takes your privacy seriously. To better protect your privacy, we provide this privacy policy notice explaining the way your personal information is collected and used.

1. Information We Collect

Personal Information

We collect the following personal information when you create an account and use our service:

  • Account Information: Email address, name, and billing address
  • Payment Information: Credit card details for subscription payments (processed securely through our payment processor)
  • Usage Data: IP addresses, browser details, timestamps, and referring pages

User-Generated Content

SilentLink allows you to create and store graph databases containing nodes and edges. You have full control over what data you store in your graphs. We do not monitor, access, or control the content you create unless required for technical support with your explicit permission or as required by law.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the SilentLink service
  • Process your subscription payments and manage your account
  • Communicate with you about service updates, security alerts, and support matters
  • Analyze usage patterns to enhance user experience
  • Comply with legal obligations

3. Data Storage and Security

Storage Locations

Your data is stored on secure servers operated by Amazon Web Services (AWS) in the following countries:

  • United States
  • United Kingdom

Security Measures

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

4. Cookies and Tracking Technologies

SilentLink uses cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Authenticate your login sessions
  • Analyze site traffic and user behavior
  • Improve our service performance

You can control cookie settings through your browser, though disabling certain cookies may affect the functionality of the application.

5. Third-Party Services

We use the following third-party services that may collect information:

  • Payment Processors: For secure processing of subscription payments (your credit card information is handled directly by our payment processor and is not stored on our servers)
  • AWS (Amazon Web Services): For hosting and data storage
  • Analytics Services: To understand how users interact with our application

These third parties have their own privacy policies and we encourage you to review them. We have no control over their tracking technologies or privacy practices.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our service (e.g., payment processors, hosting providers)
  • Legal Requirements: When required by law, court order, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Protection of Rights: To protect the rights, property, or safety of SilentLink, our users, or the public

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, regulatory, or security purposes.

User-generated graph data will be permanently deleted upon account closure unless you export it beforehand.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

For All Users

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and personal data
  • Export: Download your graph data in standard formats

For EU/UK Users (GDPR Rights)

In addition to the above, you have the right to:

  • Object to Processing: Object to our processing of your personal data
  • Restrict Processing: Request restriction of processing in certain circumstances
  • Data Portability: Receive your data in a structured, machine-readable format
  • Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
  • Lodge a Complaint: File a complaint with your local data protection authority

For California Users (CCPA Rights)

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information (Note: We do not sell personal information)
  • Right to non-discrimination for exercising your rights

To exercise any of these rights, please contact us at support@silentlink.com

9. International Data Transfers

If you are accessing SilentLink from outside the United States or United Kingdom, please be aware that your information may be transferred to, stored, and processed in these countries.

10. Children's Privacy

SilentLink is not intended for users under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately and we will delete such information.

11. User Responsibility

You are responsible for the content you store in your graph databases. You agree to use the service in compliance with all applicable laws and regulations and not to store content that is illegal, harmful, or infringes on the rights of others.

12. Links to Third-Party Websites

We may include links to third-party websites for your use and reference. We are not responsible for the privacy policies on these websites. You should be aware that the privacy policies of these websites may differ from our own.

13. Changes to This Privacy Policy

This Privacy Policy is effective as of 2025-10-01 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice in the SilentLink application.

Your continued use of the service after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the modified Privacy Policy.

14. Contact Information

For any questions or concerns regarding this privacy policy, or to exercise your rights, please contact us at:

Email: support@silentlink.com

Last Updated: 2025-10-01